Our Cancellation Policy

We Understand — Life Happens

Your time and well-being are very important to us, and we do our best to be here when you need care. When appointments are missed or canceled without enough notice, it can be difficult for us to offer that time to someone else who may be waiting.

To help us continue providing thoughtful, timely care to all of our patients, we kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment.

If a cancellation is necessary, here’s how we handle it

For services

  • 1st time: 25% of your appointment fee

  • 2nd time: 50% of your appointment fee

  • 3rd time: 100% of your appointment fee

If we receive less than 4 hours’ notice, it may be considered a no-show and a 100% fee will apply.

These fees help support our ability to offer consistent, quality care for all — and are applied only when needed, with understanding and respect.

Your comfort and care always come first, and we’re here to work with you. If you’re facing an emergency or special situation, please don’t hesitate to reach out — we’re here to support you.

Thank you so much for your understanding and for being a part of our community.

For workshops & classes

We know that life is full of surprises, and sometimes plans need to change. Our goal is to be fair and understanding while honouring the time, energy, and preparation that go into each workshop and class.

  • We strongly encourage clients to accept an account credit whenever possible. However, in exceptional circumstances where a refund is requested and approved instead of a credit, a $50 administrative fee will be deducted from the refund amount.

    This fee covers the administrative time and processing associated with cancelling the registration, adjusting payment records, and issuing the refund.

  • No-Shows Multi-Session Class Series

    When registering for a class series, clients are reserving a space for the duration of the program.

    • Fees are non-refundable once the series has begun.

    • Missed sessions are forfeited and cannot be rescheduled or credited unless a make-up class has been planned by the practitioner.

    • Practitioners are not required to provide additional make-up sessions outside of the scheduled program.

Transferring Your Spot

If something comes up, you’re always welcome to gift or transfer your spot to someone else. Just send us a quick email with their name and contact information before the event.

If We Need to Cancel

If we ever need to cancel or reschedule (due to illness, low enrolment, or unexpected circumstances), you’ll receive a full refund or credit—your choice.